With us you can return or exchange the items for a different model or size within 14 days of receiving your order.
After receipt of your return shipment, you will receive the purchase amount refunded to your account or the purchase will be canceled on your Klarna account. You are responsible for the shipping costs of returning your order. This does not apply in the event of an error or defect made by us. When refunding the purchase amount, the shipping costs will be deducted from the total purchase amount.
The following conditions apply to returns:
- The return shipment has been registered in advance by e-mail
- The seal of the packaging has not been broken
- The item and packaging are in original condition
- The item is not soiled or worn
- The item and packaging are undamaged
- The item is unused
Please note: In accordance with Article 10 paragraph 8 of the General Terms and Conditions Thuiswinkel, there are a number of exceptions to the right of withdrawal.
In the period August 9, 2022 to August 25, 2022, the items from the collections 'Swimwear' and 'Swimsuits' are on sale with a discount of 50% on the original purchase amount. This sale is called 'Final Sale.' Purchases of the items in this sale, within the time frame just mentioned, cannot be returned. This is indicated in the product page of the relevant article with the following text:
"Items from the sale can be returned, with the exception of items in the 'Final Sale'. More information is included in the return conditions."
We advise the customer to make sure that the item fits before making a purchase and assume that the customer has read the product description and the return conditions before making a purchase.
When completing an order, you agree to our terms and conditions and our return conditions.
The following hygiene items can only be returned if the packaging is still unopened is:
- Bodystockings and/or bodysuits
- Thongs and/or briefs
If your return shipment does not comply with our return policy for hygienic reasons, we are forced to return the package to your address. The costs to return the package to you will be charged. When a stack discount has been used and after return there is no longer any entitlement to this stack discount, it will be deducted from the purchase amount to be refunded.
Returns are done as follows:
Register your return within 14 days by sending an email via the contact form on the website.
You will receive a return form from us. Fill this in completely.
Send your return, including return form, within 14 days.
Do you have questions about your order? Feel free to contact us via the contact form. Or email email@example.com our team aims to answer your questions within 24 hours.