Privacy Statement Klarna

Privacy statement Klarna

Your privacy is important to Klarna. That is why we always collect and process personal data responsibly and with your privacy in mind. This privacy statement describes how we collect and use your personal data when you use Klarna's services (the "Services") and become a customer of ours. Examples of the use of our services are if you pay with one of our payment options, use our application on the web or on mobile (the Klarna App) or if you let us enter your information in the checkout of an online store. This document also describes what rights you have and how you can exercise them.

This privacy statement applies to the processing of personal data by Klarna, with the exception of what is described in paragraph 1. It is therefore important that you read this privacy statement.

Some of our Services will give you access to content and features offered by companies or organizations other than Klarna ("Third Party Services"). This is the case, for example, if we link from our website to the third-party website, and you visit the third-party website via our web browser on the Klarna App. This privacy statement does not apply to the processing of your personal data by Third Party Services, and Klarna is not responsible for the processing of your data by third parties.

We are Klarna Bank AB (publ), registered in the Swedish Trade Register under the registration number 556737-0431 with our main office at Sveavägen 46, 111 34 Stockholm, Sweden. Under EU data protection law, we are the data controller for any personal data we receive from you or otherwise collect about you. We are responsible for processing your personal data in accordance with applicable data protection laws.

1. Other Klarna Privacy Statements

The Klarna Ident and Klarna Open Banking services use your personal data in accordance with the separate privacy statements of these Services, which are presented to you when using these services. These separate privacy statements apply in lieu of the information provided here. Separate privacy statements may also apply to specific campaigns or offers that are temporarily available. If so, such separate privacy statements will be provided with the campaign or offer.

If you are employed by Klarna, are a candidate applying for a job with Klarna, or are an employee of a store that partners with Klarna, different privacy notices will apply to the processing of your personal data by Klarna for these purposes, and you will you receive relevant information when contacting Klarna. Please contact us - you will find contact information in section 13 - if you would like a copy of the relevant privacy statement.

2. What information do we collect?

2.1 Information you provide to us

You may provide us with information about yourself when you use one of Klarna's Services, for example if you choose to pay with one of Klarna's payment methods, contact us or use the Klarna App. You may only provide your own personal data for the use of the Services, so that the Services can be offered in a correct manner.

Depending on which Service you choose, this may include:

Personal data and contact information – name, date of birth, national ID number, title, shipping and billing address, email address, mobile phone number, nationality, salary, audio, photo and video recordings of you and your ID card, etc.
Payment information – credit and debit card details (card number, validity date and CVV code), billing information, account number, etc.
Special categories of personal data - You can choose to provide us with personal data that qualify as special categories of personal data under EU Regulation 2016/679 (the GDPR), such as data about religious or philosophical beliefs, political opinions, trade union membership or data relating to your health, sexual behavior or sexual orientation. We do not need these categories of personal data to provide the Services. If you choose to provide us with this personal data, this is always voluntary and based on your explicit consent. In paragraph 5 you can read how you can withdraw your consent.

You can change your profile information, such as your contact details and other editable settings, at any time. This can be done in the Klarna App or by contacting us.

2.2 Information We Collect About You

Depending on which Service you use, we may, ourselves or through third parties (for example, trade information and fraud prevention agencies, shops or public databases) collect the following information:

Personal data and contact information – name, date of birth, national ID number, title, shipping and billing address, email address, telephone number, etc.
Information about goods and/or services – information about what you buy, including, for example, the type of goods or a track and trace code.
Financial information – financial information obtained from third parties, such as your income, possible outstanding credits, negative payment records, previous payment and credit acceptance, account number, name of the account holder, and other bank details.
Information about interaction between you and Klarna – how you use our Services, including information about outstanding debts and debt and payment history with Klarna. Technical data such as web page response times, download errors, personal settings, your contact history with Klarna customer service, etc.
Recorded phone calls - We record phone calls when you call customer service.
Information about interaction between you and stores - your previous contacts with stores where you shop, such as information about whether you have received the products and the type of store.
Device information – for example, IP address, language and browser settings, time zone, operating system, platform and screen resolution. Go to Section 11 to learn more about how we collect and/or store information about your device.
Information from external PEP and Sanctions lists - we may screen your information against international sanctions lists and lists of so-called politically exposed persons. These lists contain information such as name, date of birth, place of birth, profession or position and the reason for inclusion on the list.
Service Specific Information - in order to provide you with some of our Services, we may collect and process additional personal data that does not fall into the above categories. See section 4 below to find out what additional personal data is processed for the relevant Service.

3. What personal data do we process, for what purpose and on what legal basis?

Depending on the Services you use, Klarna may process your personal data for the purposes listed below based on the legal basis stated for each individual purpose. Section 4 provides more specific information about how we process your data in some of our Services.

Processing when performing the Services

Purpose of the processing	Personal data	Legal basis for processing
Managing the customer relationship with you in various ways, for example to manage your payment or to carry out our obligations under any credit agreements between you and us.	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Necessary for the performance of an agreement
Creating and sending information to you in electronic form (not marketing).	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Necessary for the performance of an agreement
Assess the most appropriate way to contact you to inform you about outstanding debts.	Personal details and contact information, financial information (if we have it) and information about interactions between you and Klarna.	Klarna has a legitimate interest in being able to contact you as effectively as possible. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Assess the order in which different payment options should be presented to you at checkout at a store using Klarna. However, this processing and presentation does not affect which payment options are available to you. You can object to this at any time by contacting us using the contact details set out below. With this processing we perform profiling. See section 6 for more information on profiling.	Personal data and contact information, information about goods and/or services, information about the interaction between you and Klarna and information about the interaction between you and the webshop.	If you have agreed to the Terms of use as described in section 4.4, the applicable legal basis is the performance of a contract. However, if you have not agreed to these terms and conditions, Klarna bases this processing on a legitimate interest. Klarna (and you as a customer) has a legitimate interest in having your preferred payment option displayed prominently at checkout. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Conducting customer satisfaction surveys on our Services (e.g. after you contact Klarna customer service) via email, SMS, telephone or otherwise. You can object to this use at any time. You will also be informed of your right to object (opt-out) each time your email or telephone number is used for this purpose.	Personal data and contact information, information about goods and/or services, information about interaction between you and Klarna, and information about interaction between you and the store.	Klarna has a legitimate interest in conducting customer satisfaction surveys. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Carrying out a creditworthiness assessment before granting credit. (See section 4.1 on our credit services and section 7.4 on how we work with trade information agencies.)	Personal data and contact information, financial information (including information we obtain externally from trade information agencies), and information about interactions between you and Klarna.	Comply with laws and regulations, when the credit we provide is regulated by law. In the event that the credit is not regulated by law, the data will be processed to execute the agreement.
Preventing IT attacks (for example, DDoS attacks) against Klarna's Services, as part of our efforts to keep our Services secure.	Personal data and contact information, information about interaction between you and Klarna, information about interaction between you and stores, and device information.	Klarna has a legitimate interest in keeping our Services secure. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
To be able to treat you as a vulnerable customer (if you have ended up in a vulnerable position due to personal circumstances.)	Personal data and contact information, information about the interaction between you and Klarna and special categories of personal data.	Based on your explicit consent
Improving our Services, for training and quality purposes, and documenting what has been discussed and agreed between you and our customer service.	Recorded phone calls	Klarna has a legitimate interest in improving our Services and conducting training and quality control. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Transferring your data to stores, suppliers and other recipients (See section 7 for more information on how we share your data and why.)	All categories of personal data under paragraph 2	Varies depending on the recipients, see section 7 for more information. For example, Klarna has a legitimate interest in using suppliers to provide its Services and we may have a legal obligation to share your data with the competent authorities. Sharing personal data with payment service providers is necessary to execute the agreement.
Carrying out risk assessments, fraud prevention and risk management (for example, by verifying your identity and carrying out fraud prevention checks). See section 7 for a more detailed description of our fraud prevention partners.	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores and device information.	Klarna and other parties (mainly customers) have a legitimate interest in the risk management of Klarna's business services, for example to manage fraud risks. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose Klarnah also has a legal obligation to inform its customers identify.
Performing debt collection activities, including collecting and selling debts.	Personal data and contact information, information about goods and/or services, financial information, information about the interaction between you and Klarna and information about the interaction between you and stores.	Klarna has a legitimate interest in collecting and selling debts. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose

Product improvement and research

Anonymizing your personal data for product development to analyze customer behaviour.	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Klarna has a legitimate interest in anonymizing your personal data for product development to analyze customer behaviour. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Performing data analysis for product improvement and product testing (e.g. to improve risk and fraud models)	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information, information from external PEP and Sanctions lists, and service-specific information.	Klarna has a legitimate interest in performing data analysis for product improvement and product testing. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Enabling internal research and creating statistical models.	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Klarna has a legitimate interest in enabling internal research and the creation of statistical models. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Enabling external research, for example by universities or other educational institutes.	Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Klarna has a legitimate interest in enabling external research and contributes to the general interest of society in supporting research. We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.

Compliance and protecting Klarna from liability

Comply with applicable laws and regulations such as anti-money laundering and accounting laws and regulatory capital adequacy requirements.

Personal data and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information, information from external PEP and Sanctions lists and service-specific information.

Comply with a legal obligation.

Conducting screening against sanction lists and lists of so-called politically exposed persons.

Personal details and contact information, information from external PEP and Sanctions lists.

Comply with a legal obligation.

Protecting Klarna against legal claims (limiting liability) and enforcing Klarna's legal rights.

All categories of personal data under paragraph 2.

Klarna has a legitimate interest in protecting itself against legal claims and enforcing its legal rights.

We ensure that the processing carried out for this purpose is necessary for the fulfillment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.

For marketing purposes

To send you marketing and offers regarding our Services.

You can always unsubscribe by contacting us. Use the contact details under section 13.

Personal data and contact information, information about how you interact with Klarna, information about how you interact with stores, and service-specific information.

Klarna has a legitimate interest in sending you marketing and offers.

To determine what marketing we send you. This processing also stops when you opt out of receiving marketing.

Personal data and contact information, information about interaction between you and Klarna, information about interaction between you and stores, device information and service-specific information.

Klarna has a legitimate interest in determining what marketing we send you.

To provide sponsored links to products and services of stores.

Information about products/services, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and information specific to services.

Klarna has a legitimate interest in providing sponsored links to promote our stores in the Klarna App and our website.

4. Processing personal data for certain Services

This paragraph describes the processing of personal data for certain Services. To learn more about these Services and their features, please refer to the terms and conditions of the relevant Service.

4.1 Klarna's credit services

The following services consist of the provision of credit by us to you: Pay later (invoice), Pay now (only in case of direct debit), Financing, Klarna Card and the single use card (available in the Klarna App). In order to provide these services, we assess your creditworthiness based on the contact details and personal information you provide, information about interaction between you and Klarna, and financial information. The financial information includes information obtained externally from trading information agencies, such as income and payment remarks (for more information about trading information agencies, see paragraph 7).

The Klarna Card and the single-use card

If you apply for the Klarna Card or the single-use card, Klarna will assess your creditworthiness in the same way as with our other credit services. In the case of the Klarna Card, Klarna will continuously adjust the credit rating based on the interactions with Klarna.

We share information about you and the purchases you make when using the Klarna Card with VISA and members of the VISA payment network to the extent necessary to process your card transaction, prevent fraud and follow applicable rules. If you renew your Klarna Card or receive a new one, we will transfer this information to VISA so that VISA can inform its partners with whom you have stored your card details (for example, in case of repeated transactions).

If you add your Klarna Card to a digital wallet, we will share your information with the digital wallet provider in accordance with that provider's privacy statement.

4.2 Social Media Offers and Invitations

If you have clicked on one of our advertisements or events posted on a third-party social media website, we may obtain your contact information as contained in your user profile for that platform (such as name, email address and telephone number and other relevant business information such as the name and address of your company and the industry you work in.). We use this information to provide you with the requested Service and to send you marketing and offers related to our Services. You can always unsubscribe from this by contacting us. See section 13 for this.

4.3 The Klarna accounts (savings and checking accounts)

If you have a Klarna account, Klarna also processes information about your transactions and credits. When you make transactions or payments to other accounts, Klarna will share your name and account number with the recipient and the recipient's financial institution.

If you have made a payment to a Klarna account, Klarna processes the information it receives from the bank you used for the transaction, such as your name and account number.

4.4 The Klarna User Experience provided under the Terms of Use of Klarna Services

In order to provide a smooth user experience, both before and after your purchase, we offer the Services described below and which are more specifically described in the Terms of Use of Klarna Services. The use of these Services entails the following processing of your personal data:

Historical Transactions

We store information about the goods/services you purchase through our Services or otherwise allow us to access, in order to display this information to you.

Preference for filling in your data

The auto-filling of your data can be done in two ways - through your interaction and through a cookie.

Autofill by your interaction

When you use the Services, we may ask for your personal information and contact details, such as name, address, telephone number, email, date of birth or national identification number, as well as other information as appropriate. We keep this information in our systems, and when you return to us or use our Services, all you need to do is provide us with some information such as phone number, email, postal code or national ID number (depending on the country) so that we fill the other fields automatically with the rest of the data.

Automatically filled in by a cookie

Another method we may use to auto-fill your information is to place cookies on your device (computer, tablet, mobile phone, etc.), giving you the option to choose to provide information such as name, address, telephone number store , email, date of birth or national identification number and card details with Klarna. If you do this, we will use the cookie to retrieve that data from Klarna if you use our Services on the same device. We will autofill your details when you interact with Klarna.

Deactivation of autofill

If you do not want to use autofill, you can contact us to adjust your settings. You can also adjust your settings in the Klarna App or directly during the purchase process in a store. You can delete all cookies on your device at any time, which will also delete our cookie.

Pre-selected preferred payment methods

Klarna can pre-select the payment method that we believe is the best way to pay for you. This processing and display does not affect the payment methods available to you. For this assessment, Klarna processes information about the interaction between you and Klarna, such as information about your previously chosen payment methods, purchase amounts and store. This processing is profiling. See section 6 for more information on profiling.

Offers and benefits

In order to provide you with benefits such as discounts, special events, early access to products, discount promotions, seller offers, samples, giveaways, etc., we look at information about interactions between you and Klarna (such as the number of purchases under a certain period) and your contact information and personal details. This may involve drawing up profiles. See section 6 for more information on profiling.

The information forms the basis for Klarna's marketing and customer analysis, business and method development and statistics.

Within the program of offers and benefits, Klarna and Klarna's suppliers and subcontractors (on behalf of Klarna) may use this information to communicate with you and provide offers and benefits via physical mail, text messages, email, social media and other digital channels. Klarna and its suppliers and subcontractors will not use direct marketing channels (e.g. email or text messages) for this purpose if you have opted out of direct marketing. (or if you have not consented to direct marketing, but it is required by law in your country.)

You can unsubscribe from offers and benefits via a link in an email from us, or by contacting us. You will find our contact information in section 13.

The Klarna App

If you use the Klarna App, additional personal data will be processed (for example, data that you have entered yourself based on your consent) in order to provide the Services you choose to use in the Klarna App as set out below. In addition, if you choose to redeem a reward or participate in a specific offer, the provider of such offers will be able to determine that you are using Klarna's services. Personalizing content means that profiles are created, which you can read more about in paragraph 6. Profiling is an inseparable part of the Klarna App as an online shopping assistant.

Personalized items and advertisements : you can see personalized items and advertisements based on your previous purchases, contact and identification information, information about goods or services, information about the interaction between you and Klarna, and information about the interaction between you and stores, device information and service-specific information.
Sponsored Links : If you click on a sponsored link promoting a product or service from a store, you will be redirected to the store's website through a third party, a so-called “affiliate network” (further explained in Section 7.14). The affiliate network may place tracking technology on your device that contains information about what you clicked on a sponsored link in the Klarna App, which is then used to track your visit to a store so that a potential commission can be collected for Klarna. calculated.
Personalized Klarna overview : An overview is displayed, where you can view the status of your Klarna purchases and your purchase history, access any refunds and arrange and renew payment terms.
Curated shopping collection : if you have shared information with us about what topics, products or services you are interested in, we will use this information to provide you with a personalized shopping collection, where you can find the products and services that have been curated based on your interests.
Delivery and package tracking : in some cases you can track the route of your package.
Ability to "follow" stores: if you choose to "follow" a store, you will receive information about the campaigns associated with that store. Klarna will then automatically assess whether your purchases qualify for discounts or other offers within that store's current campaign.
Credit services : we can offer you credit based on previous purchases.
Shopping with the one-time payment card : Shopping via the Klarna App is a way to use Klarna's payment methods in almost any store by using a one-time payment card. When you use the one-time payment card, Klarna collects information about your purchases and displays it in the app.
Customer Service : When you use our customer service through, or in connection with, the Klarna App, we have access to the information you provide to us.
Email Connect: if you have linked your email account to Klarna's Email Connect service, Klarna will regularly access your email account and extract purchase-related information from it such as tracking IDs and other information about goods and services and the interaction between you and stores, to include this information in the Klarna App. You can disable this service at any time, so that Klarna no longer has access to your e-mail account.
Store Locator: you can choose to share your location with us. In that case, you give us permission to use this information so that we can show you stores in your area. You can withdraw your consent at any time by disabling location sharing on your device. Klarna does not store your location after we have shown the stores in your area.
The in-app web browser: the Klarna App contains a web browser that allows you to access websites of stores and online stores so that you can then shop with Klarna's payment methods, even with stores that do not yet use our payment methods. Klarna collects information about how you use the browser so that we can point you to relevant deals and offers. In addition, websites you visit may place their own cookies or other tracking technologies on your device.
Visual search: You can choose to upload photos of products, by taking a photo of the product in question or by choosing a photo from your phone's library and we will try to find similar products to show you.
Wish list: You can choose to add products and services to your Wish List in the Klarna App, so that you can find them later, or keep an eye on their prices. You can also share your Wish List with others, such as friends and family, where they can see your profile picture and profile name. In some cases, if you are logged into a retailer's website, links to a product or service that you have added to your Wish List may contain personal information about you, such as your email address.
Your linked bank accounts (the Personal Finance Service): This service gives you an overview of your finances, including transactions with Klarna, but also your linked bank accounts. When you choose to use this Service, Klarna will process information about the external bank accounts and other accounts (such as credit card accounts) you wish to link and Klarna will collect personal data such as account number, bank, historical transactions on the account and available balance and other credits. Based on this data, Klarna will visualize your finances and provide you with tools to control your finances through offers relevant to your specific situation (based on profiling, as explained in chapter 6). This is done by comparing expenses with the expenses of other users of the Service. Based on this comparison, we can, together with our partners, offer ways to minimize your fixed and variable costs
Profile picture : You can choose to upload a profile picture in the Klarna App, in which case this picture can be shown in different Klarna interfaces (for example in Klarna's checkout of a store, or in the Klarna App). Klarna's interfaces can also be embedded into the stores' apps. The image may also be shown to others if you share your device with others (while using autofill using cookies), or if you choose to share the content of your Klarna App with others. You can delete your photo at any time in the App or by contacting us.

5. Withdrawal of Consent

When we process your personal data on the basis of consent or explicit consent (for example, in connection with submitting a power of attorney, submitting additional information that indicates that you are a vulnerable customer, or in the event that you upload special categories of personal data to our Services), you can withdraw this consent by deleting your data in the Klarna App or by contacting us. Withdrawing this consent will not result in any disadvantage to you, as we do not need this type of information to provide our Services.

6. Klarna Profiling and Automated Decision Making

"Profiling" means the automated processing of personal data to evaluate certain personal aspects relating to you, for example to analyze or predict aspects of your financial situation or your preferences, such as purchasing interests. We use profiling based on personal data we hold about you to make individual or automated decisions, for the following purposes:

Decisions without legal consequences and which do not affect you significantly in a similar way

Klarna makes the following decisions without it legal consequences or without consequences that similarly significantly affect you;

predict which marketing content would be of interest to you. You can always object to this and opt out of such marketing and profiling by contacting us. For more information about the processing of personal data for marketing see paragraph 3 below.;
decide which loyalty bonuses are right for you (see section 4.4 for more information);
decide on the most appropriate way to contact you about outstanding debts (see section 3 for more information);
decide which content is shown in your Klarna App. See section 4.4 for more information.
decide in which order different payment options will be presented in the checkout of a store using Klarna.

In addition, some of our Services, such as when you link bank accounts and similar accounts in our Klarna App, use profiling in order to provide you with the applicable Service. An example is to provide you with financial insights relevant to you or to select which offers we make, in accordance with the terms of the Service.

Decisions with legal consequences or that significantly affect you in a similar way

“Automated decision-making, having legal effect or similarly significantly affecting you” means that certain decisions regarding our Services are based solely on automated means, without any interaction from any of our employees. These decisions have a significant impact on you as a consumer, which is comparable to a legal consequence. Through such automated review, we increase the objectivity and transparency of decision-making in the provision of these Services.

We use this type of automated decision-making when we:

decide not to make you an offer for our credit services.
decide to approve your application to use a credit service.
decide to reject your application to use a credit service.
decide whether you pose a risk of fraud or money laundering, if our processing shows that your behavior shows signs of money laundering, is fraudulent, that your behavior is inconsistent with previous statements or if your true identity is intentionally seems to have hidden. In certain cases, Klarna also checks whether or not a specific customer is on a so-called sanction list.

See section 3 for more information on the types of personal data processed for these purposes.

You always have the right to object to an automated decision having legal effect or similarly significantly affecting you (together with associated profiling) by contacting us at the email address listed in Section 13. A Klarna employee will then look at your case.

7. With whom may we share your personal data?

We may share your personal data with the categories of recipients listed below, for the purposes set out below. Exactly with which recipients we share your personal data and for what purposes, depends on the Services you use. In doing so, we take all reasonable contractual, legal, technical and organizational measures to ensure that your personal data is treated with an adequate level of protection.

7.1 Suppliers and Subcontractors

Klarna may share personal data with suppliers and subcontractors that we use to provide the Services to you. Suppliers and subcontractors are companies that are only entitled to process the personal data they receive from Klarna on behalf of Klarna. Examples of such suppliers and subcontractors are software and data storage providers, providers of payment processing services and business consultants.

7.2 Shops

Klarna shares personal data with the store you visit or make a purchase from (these may also be affiliates of the stores if you have been informed by the store). This is done to enable the store to fulfill and manage your purchase and your relationship with the store or affiliate, for example to verify your identity, send you the goods, manage questions and disputes, to send you relevant marketing and also to prevent fraud. The personal information shared with a store is subject to the store's privacy statement and policies.

7.3 Payment Service Providers, Account Information Services and Financial Institutions

7.3.1 Payment Service Providers ("PSPs") and Financial Institutions

Payment service providers offer merchants and Klarna services to accept and process electronic payments through various payment methods, including credit cards, bank payments such as direct debits, wire transfers, etc. Some merchants use PSPs with which they share your information for payment processing. They do this in accordance with the privacy statements of the stores. The stores may also require us to share your information with PSPs for payment administration purposes. Some PSPs also collect and use your information independently in accordance with their own privacy statements. This is the case, for example, if you use a digital wallet.

In addition, Klarna may share your information with other financial institutions to carry out the transactions you make with your account.

7.3.2 Account Information Services “Account Information Services” (“AIS”) and Financial Institutions

When you use Klarna's payment methods, Klarna may use fraud prevention tools to verify your identity, such as Bank Login, where Klarna uses AIS to collect and assess information from your online bank. Klarna is the supplier of AIS to you and in relation to your bank. When you log in to your online bank account using AIS, Klarna collects the necessary data to perform the assessment. When you use the Bank Login service, Klarna never stores your actual user data (such as Bank ID, PIN code and TAN code). Instead, when you access it, this data is provided directly to your bank, using an encrypted connection that conforms to the relevant banking standards for public and private keys.

7.4 Trade Information Agencies

If you apply for credit (see Section 4.1 above for a breakdown of our credit services), your personal data may be shared with trade reference agencies, to assess your creditworthiness in connection with your application, to confirm your identity and contact details and to identify you and other clients protect against fraud. Sharing this information qualifies as a credit assessment.

In the Netherlands, Klarna shares your name, address and telephone number with trade information agencies so that the credit assessment can be carried out. This credit assessment does not affect your creditworthiness.

The trade information agencies will process your information in line with their own privacy statement and you can find out which agencies we work with here.

In addition, if you have signed up for Financing: Klarna will share your name, date of birth, address, in some cases email address, information about your financing debt and information about repayments (including late repayments) related to that debt with the Dutch Foundation Bureau Krediet Registratie (BKR), in line with Dutch financial legislation. The information shared with BKR may affect your future creditworthiness and the ability to take out credit.

Please note that Klarna only has the credit rating we receive from a commercial information agency, only in a script data format. This means that it is best to request a copy of the assessment from the trade information office if you want to see a readable version.

7.5 Fraud Prevention and Identity Verification Services

Your personal data may be shared with companies that provide fraud prevention services, to verify your identity and the accuracy of the data you have provided to us and to prevent criminal activity. The companies we work with in the Netherlands become here summed up. Please note that these companies process your data in accordance with their own privacy statements.

7.6 Klarna Group

Your information may be shared with companies within the Klarna group based on the legitimate interest of Klarna's business operations.

7.7 Social Media - Companies

If you contact us via social media platforms such as Facebook or Twitter, your data will be stored and processed by these companies in accordance with their privacy statements.

7.8 A person with power of attorney for your actions

Klarna will share your data with a person authorized to receive your personal data. The data is shared based on your consent.

7.9 Google

If you use Google Maps at checkout (for example to look up your address in the address field) or the Klarna App, Google processes your data in accordance with Google Maps'/Google Earth's terms of service and privacy policy. When you use the Klarna App via a web browser, Google additionally collects your device information through the reCAPTCHA service implemented in the web browser. Sometimes this happens in combination with information you enter into the reCAPTCHA service. Google processes this information in line with it own privacy policy . Klarna processes this data on the basis of its legitimate interest for the benefit of its business operations, as the reCAPTCHA service prevents misuse of our services.

7.10 Authorities

Klarna may disclose necessary information to authorities such as the police, tax authorities or other authorities if we are required to do so by law, or under certain circumstances if you have requested us to do so or if this is required for the purpose of applying tax deductions. An example of a legally required disclosure is for the purpose of combating money laundering or the financing of terrorism.

7.11 Logistics Companies

Klarna may share your information with logistics companies that deliver the goods you have ordered, if you have chosen to track the packages. Examples of information we share are contact information and personal information and tracking number. Please note that the logistics companies process your data in accordance with their own privacy statements.

7.12 Partners within the Personal Finance Service and the Offers and Benefits Program

Klarna can share your information when selling unpaid debts or when ordering collection to third parties, for example to collection agencies. The sharing of personal data is then done on the basis of a legitimate interest in collecting and selling debts. The collection agencies process your data in accordance with their own privacy statements or as a processor of Klarna. The collection agencies may also share information about your unpaid debt with trade information agencies, which may affect your creditworthiness and ability to take out credit in the future.

7.13 Collection agencies and other buyers of receivables

Klarna may share your information when selling unpaid debts or when ordering collection to third parties, for example to collection agencies. The sharing of personal data is then done on the basis of a legitimate interest in collecting and selling debts. The collection agencies or other buyers of receivables process your data in accordance with their own privacy statements or as a processor of Klarna. The collection agencies or other buyers of receivables may also share information about your unpaid debt with trade information agencies, which may affect your creditworthiness and ability to draw on credit in the future.

7.14 Affiliate Networks

Klarna may share information that you have clicked on a sponsored link (ie links that promote products or services from stores) with so-called "affiliate networks". This data is shared when you click on a sponsored link, which then redirects you to the store's website through the "affiliate network". The affiliate network may place tracking technology on your device that contains the record that you clicked on a sponsored link through one of Klarna's applications so that your visit to a store can be tracked to calculate a potential commission for Klarna. The affiliated networks can process your personal data in line with their own privacy statements.

7.15 Divestment

In the event that Klarna sells or buys receivables, businesses or assets, Klarna may share your personal data with the prospective seller or buyer of such receivables, businesses or assets.
If Klarna acquires substantially all of its assets by a third party, personal information about Klarna's customers may be shared.

8. Where do we process your personal data?

We always strive to process your personal data within the EU/EEA. However, in certain situations, such as when we share personal data with a company, supplier or subcontractor of the Klarna group outside the EU/EEA, your personal data may be transferred to and processed at a destination outside the EU/EEA. If the store where you shop is located outside the EU/EEA, sharing your personal data with the store also means that your data will be processed outside the EU/EEA.

We ensure that an adequate level of protection is maintained and that the correct processing of personal data is adequately guaranteed in accordance with applicable data protection legislation, such as the GDPR, when we process your data outside the EU/EEA. These guarantees are that the third country or state in question is subject to a decision by the European Commission to declare the level of protection adequacy or to implement the standard contractual clauses of the European Commission.

9. How long do we process your personal data?

We will process your personal data for the period necessary for certain purposes of our processing. These purposes are described in this privacy statement. This means that even if we stop processing your personal data for one purpose, we will retain your personal data if it still needs to be processed for another purpose, where we will only use it for that other purpose. In particular:

As long as your our Conditions for using Klarna Services have accepted, until you terminate these terms (by contacting us or instructing us to delete data through, for example, a data erasure request), we will process the personal data we need to operate the Services to provide to you, including, but not limited to, information related to your previous purchases.
We process personal data included in credit assessments for the purposes of new credit assessments for a period of 90 days from the date the inquiry was made.
We process personal data related to debt for the purpose of new credit assessments for a period of three (3) years after the debt has been concluded - either through payment of the debt, where the debt is written off by Klarna or the sale of the debt by Klarna.
We process recordings of telephone conversations for a period of 90 days after the recording date for quality purposes.
We process personal data for compliance with applicable laws, such as consumer rights, banking regulations, anti-money laundering and accounting. Depending on applicable law, your personal data may be retained for up to ten years after the end of the customer relationship.

10. Your rights in relation to personal data

Right to information. You have the right to be informed about how we process your information. We do this through this privacy statement, other information on our website and by answering questions we are asked.
Right of access. You can request a copy of your data if you want to know which personal data we process about you. This copy of your personal data may also be provided in a machine-readable format (ie "data portability").
Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
Right to be forgotten. You have the right to request the deletion of your personal data, for example when they are no longer necessary for the purpose for which they were collected, or when you have withdrawn your consent. As described in more detail above in sections 3 and 9, we are also subject to certain legal obligations that prevent us from promptly deleting some data.
Right to restriction of processing or right to object to the processing . If you believe that your information is incorrect or that we are using your data unlawfully, you have the right to ask us to stop processing it. You can also object to our processing if you believe that there are circumstances that make the processing unlawful. Furthermore, you can always object to our use of your data for direct marketing.
Right to object to a automated decision . You have the right to object to an automated decision made by Klarna. See section 6 for more information on how Klarna uses automated decision-making.
Right to withdraw consent. As described in paragraph 5, you may withdraw your consent at any time where explicit consent forms the basis for the processing of your data.
Right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint with your national data protection supervisory authority or the Swedish data protection supervisory authority (Integritetsskyddsmyndigheten). Complaints to the Swedish data protection authority can be submitted via this link: https://www.datainspektionen.se/other-lang/in-english/.
Control over the settings of the services in the Klarna App. In the Klarna App you have the option to adjust the settings, for example whether you want to receive notifications or personalized marketing. We will always respect your choice.

11. What about cookies and other tracking technologies?

To deliver a tailored and smooth experience, we use cookies and similar tracking technologies in our online applications, such as our website, the Klarna App and the checkouts of stores partnered with Klarna. You can learn more about the tracking technologies we use and accept or decline the relevant tracking technologies in the respective application.

12. Updates to this Privacy Statement

We are constantly working on improving our service offerings, so that you get an even better user experience. This includes both changes to existing Services and the introduction of new Services. It is therefore important that you read this privacy statement every time you use a Klarna Service, as the processing of your personal data may have changed since you last used one of our Services.

13. Contact Information.

Klarna Bank AB (publ) is registered in the Swedish Trade Register under the registration number 556737-0431 with our head office at Sveavägen 46, 111 34 Stockholm, Sweden.

Klarna has a data protection officer and a team of data protection specialists who work exclusively with data protection and privacy. We also have a dedicated team within our customer service dedicated to data protection. You can always reach them via dataprotectie@klarna.nl.

Klarna Bank AB (publ) is subject to Swedish data protection law. Visit www.klarna.com for more information about Klarna.

Last updated on January 4, 2021.